All-in-One Credit Course

Familiarise yourself with ethical and professional requirements of the credit industry. This programme will give you these insights, with a specific focus on aspects such as profit and loss, supply and demand, as well as sustainability and compliance within the law.

Introduction to Credit Management

Familiarise yourself with ethical and professional requirements of the credit industry. This programme will give you these insights, with a specific focus on aspects such as profit and loss, supply and demand, as well as sustainability and compliance within the law.

Applying Credit Assessment Practices and Methodologies

During this course, you will learn to assess the credit risk of potential clients and to determine their repayment ability.

Credit Control and Collections

Should you wish to increase the profitability of your business by implementing an effective loan repayment and collection process, this programme will teach you to do so, as well as how to find solutions to collect on problem loans.

Credit Policies and Procedures

In this course, you will learn how to determine the essential elements of a credit policy. We will also teach you to break policies down to procedures, and to write these procedures into your manual.

Maintaining Client Relations

During this course you will learn how to identify your customers’ needs, how to deal with customer requirements/ complaints and how to provide quality customer service in a micro-finance environment.

Sales Excellence Programme for Loan Consultants

In this course, you will learn the skills to identify customers’ needs, the ability to capture their attention, and the confidence to promote your products in such a way that sales are made.

Develop Repayment Policies and Procedures

The ability to develop policies and procedures to manage borrower loan repayments is fundamental to the long term success of the credit operations of a microfinance institution.

Marketing for Credit Providers

You will learn how to conduct market research, analyse your market, compile a proper budget for marketing, and identify creative and cost-effective ways to market your credit products.

Manage Loan Portfolios

This programme aims to familiarise the learner with the processes and procedures involved with the successful management of loan portfolios.

Fraud Prevention and Monitoring

By attending this accredited skills programme, you will learn to identify fraud and understand the impact it has on your business.

Administration Systems

During this course you will obtain the knowledge, skills and abilities to develop systems and write procedures that work in order to keep client information safe.

Manage Service Providers in Micro Finance Environment

This programme will teach you to understand your service providers, develop and negotiate service contracts with them, and to manage the successful delivery of their services.

Develop Cash Management Procedures in a Micro Finance Organisation

During this course, you will learn the skills to develop the required cash management procedures in your organisation.

The Legal Framework for Consumer Credit Management

Learn the basics of the credit industry and get an overview of the concept “credit management”. This includes the relevant terms used, the legislation (National Credit Act, Debt Collectors Act, Insolvency Act, and other related laws).

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