About the Role:

• The purpose of the role is to maintain organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
• Directs technological research by studying organization goals, strategies, practices, and user projects.
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Coordinate IT managers and supervise System Administrators, Technicians and other professionals to provide guidance.
• Manage direct reports, including setting schedules, implementing training, and assessing performance.
• Works with Human Resources colleagues to identify staffing needs and participates in the hiring process
Key Responsibilities/Outputs:

• Ensure Business Continuity through deploy of robust architecture and networks with high availability and adequate redundancy, supported by a comprehensive BCP (business continuity plan).
• Maintain accurate Service Catalog
• Facilitate all IT Procurement including vendor and service provider management
• Architecture Design and Implementation of all IT Hardware and Software requirements
• Business process design and improvement
• Ensure effective Capacity Management is conducted and take Lead during strategic Implementations
• IT Compliance
• Ensure Policies and Standard Operating Procedures are in place and adhered to
• Conduct Lessons Learned exercises for Project deliveries, Implementations and Incident Management
• Ensure Company IT Standards are Implemented
• Ensure deployment standards are followed
• Represent the business unit on the IT Board and Change Advisory Board
• SLA, OLA Management with ITIL framework
• Contribute to IT Budgeting and ensure IT procurement is conducted as defined in relevant policies
• Works with Human Resources colleagues to identify staffing needs and participates in the hiring process

Key Skills 

• Vision and strategy
• Initiative and Responsibility
• People Management
• Organizational Awareness
• Execution
• Systematic Approach
• Analysis and Judgment
• Professional Expertise
• Innovation
• Effective Communication
• Constructive Teamwork
• Servers
• Infrastructure
• Networking
• Database Administration
• Programming
• Software Architecture

Qualifications and Experience

• Relevant Technical IT Qualifications
• 15 years or more experience in Information Technology
• Specialized training in managing human resources
• 10 years + hands on experience in managing infrastructure operational environments
• Managing vendors and multi sourcing relationships


Preference will be given to EE candidates

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